Privacy Policy
1. Introduction
Welcome to Medpal AI Limited (“Medpal.ai,” "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.
By using Medpal.ai, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
(a) Personal Information:
• Name, email address, phone number
• Account credentials (if applicable)
• Health-related data you choose to provide
(b) Non-Personal Information:
• Device information (model, OS version, unique device identifiers)
• Usage data (app interactions, preferences, crash logs)
• IP address, location data (with consent)
(c) Health Data: If you choose to provide health-related information, it is stored securely and only used for improving your experience within the app.
3. How We Use Your Information
We may use your information for the following purposes:
• To provide, maintain, and improve the App
• To personalize your experience and offer relevant content
• To comply with legal obligations and enforce policies
• To respond to inquiries, customer service requests, or technical issues
4. Sharing of Information
We do not sell or rent your personal data. We may share your data in the following cases:
• Service Providers: With trusted third-party vendors for app functionality, analytics, and hosting.
• Legal Compliance: If required by law, such as responding to a legal request or protecting rights and safety.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no security system is completely infallible.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request data deletion at any time.
7. Your Rights & Choices
Depending on your jurisdiction, you may have rights to:
• Access, update, or delete your data
• Withdraw consent for data processing
• Restrict or object to processing
• Receive a copy of your data
To exercise your rights, contact us at support@medpal.ai
8. Children’s Privacy
Medpal.ai is not intended for individuals under the age of 13 (or relevant age of digital consent in your region). We do not knowingly collect data from children.
9. Third-Party Services
Our App may contain links to third-party services. We are not responsible for their privacy practices. We encourage you to review their policies before providing information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected with a revised "Last Updated" date. If significant changes occur, we will notify users through the App or other means.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Medpal.ai Email: support@medpal.ai
By using Medpal.ai, you agree to the terms outlined in this Privacy Policy.